Refund and cancellation policy

Last updated 29 October 2026

Cancellation

Plans are prepaid for 30 days and never renew automatically, so there's nothing to cancel. When the period ends, your account moves back to the Free plan unless you buy again. Your saved contacts are kept.

Refunds

We refund in full if:

• you were charged more than once for the same order;
• you paid but your plan wasn't activated and we can't fix it; or
• you ask within 7 days of paying and haven't sent any messages on the paid plan.

Otherwise, payments for a plan period that has started aren't refundable. Fees Meta charges your WhatsApp Business account are between you and Meta, and we can't refund them.

How to ask for a refund

Email octernix.studio@gmail.com from your account's email address with your Razorpay payment ID. We reply within 3 business days. Approved refunds go back to your original payment method, usually within 5–7 business days, depending on your bank.